You can reach AES Indiana anytime, day or night, seven days a week by phone or online.
Call us
8:00 AM-5:00 PM, Monday-Friday. Closed weekends.
- Lights out day or night line (residential and business)
317-261-8111 (Available 24/7)
- Residential customer service line
888-261-8222 or 317-261-8222
- Business customer service line
317-261-8444
- Builder and construction service line
317-261-8333
Interactive Voice Response (IVR)
Call us at the our customer number listed under "Call us" and use our interactive voice response system to:
- Access account information
- Make a payment
- Conduct billing transactions
- Connect, disconnect or change service
- Report an outage
Web services
With an AES Indiana online account you can:
- Access account information
- Make a payment
- Enroll in Budget Billing
- Request a payment extension
- Start and stop E-Billing
- Sign up for Green Power
- Track your energy use
To access these services, sign in or create an AES Indiana online account.
Email us
Please allow up to three business days for a response.Please call customer service for questions related to collections, outages and other topics requiring an immediate response.
All fields are required (*) unless otherwise indicated.
Send us an email
Write us
Please use the email form above on this page to receive a timely response. Thank you for your understanding.
AES Indiana
One Monument Circle
P.O. Box 1595
Indianapolis, Indiana 46206-1595
Extras
Additional contact phone numbers:
- General business office: 317-261-8261
- Commercial and industrial service: 317-261-8444
- Business hours: 8:00 AM-5:00 PM, Monday-Friday
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Former shareholders of IPALCO common stock who did not exchange their IPALCO shares for AES common stock, or who would like to find out the historical cost basis of their former IPALCO shareholdings: contact Amy Ackerman, Director, AES Investor Relations, 703-682-6399.
Additional AES Indiana resources:
Special services
Vision impaired
- To request a Braille bill or large-print service, please call 317-261-8222
Hearing impaired
- Contact AES Indiana through Relay Indiana at 800-743-3333