In these cases, AES Indiana is not responsible for reimbursing a claim. In many instances, damage is more likely to be covered by a home owner's policy or another type of insurance policy.
Please note, AES Indiana is not responsible for any damage loss or injury caused by:
- Accidents
- Equipment failure
- Riots
- Fires
- Loss or fluctuation of voltage, including single phasing
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- Breakdowns
- Short circuits
- Vandalism
- Flood
- Any cause beyond the control of the Company
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- Line failure
- Explosion
- Nature (storms, lighting, animals, etc.)
- Strikes
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AES Indiana evaluates claims on a case-by-case basis in a fair and professional manner.
Determination of any compensatory award is based upon factual detail and in accordance with tariffs and guidelines on file with the Indiana Utility Regulatory Commission (IURC).
Continuity of Service (Rule 23.3 and Rule 24.2)
In our “Rates, Rules and Regulations for Electric Service” on file with the IURC, Rule 23.2 states: ”...If the Customer is installing sensitive electronic equipment which requires a continuous power supply, it is his responsibility to provide for this need...” Rule 24.2 states: “The Company shall not be liable for damages resulting to the Customer, or to third persons, from the use of electricity, interruption of service or supply, or the presence of the Company’s property on the Customer’s premises, unless due to willful default or neglect on the part of the Company.”
To file a claim
Use the form further down on this page. Please note: The form must be completed by the person filing the claim. Where the form asks for "Claimant signature," completing the field will serve as your formal signature.
IMPORTANT: For claims greater than $50, be sure to attach any supporting documents such as sales receipts, estimates and invoices to your form submission.
Upon completion of your investigation, an AES Indiana representative will contact you in writing or by phone.
