If you or someone in your household relies on electrically powered life support equipment, it’s vital to prepare for potential power outages. Our Medical Support Program is here to help you stay informed and ready.
Power outages can be inconvenient for anyone, but for those who depend on life-sustaining medical devices, they can pose serious risks. While we cannot prioritize power restoration for specific customers, enrolling in the Medical Support Program ensures you receive advance notice of planned outages whenever possible, allowing you to make necessary arrangements.
IMPORTANT: Enrollment in the Medical Support Program does not guarantee a customer’s service will not be disconnected for non-payment of a bill.
Equipment that qualifies
Households using any of the following life-sustaining devices are eligible for the Medical Support Program:
- Infant monitors
- Adult heart monitors
- Respirators or ventilators
- Oxygen concentrators
- Nebulizers (Maxi Mist)
- CPAP
- Kidney Dialysis
How to apply
- Complete a Medical Alert Form with your physician’s signature
- Submit the form to us at aesindianamedicalalertmb@aes.com to finalize your enrollment.
Once enrolled, your account will be added to our program and we’ll notify you when it’s time to renew your enrollment.
Advance notice for scheduled outages
When maintenance, construction or other projects require scheduled outages, we’ll make every effort to notify you in advance so you can plan accordingly.
Be prepared for emergency outages
While the Medical Support Program helps with scheduled outages, unplanned outages caused by severe weather or emergencies can still occur. During unplanned outages (severe weather, vehicle accidents, equipment failures, etc.), AES Indiana cannot contact Medical Support customers and cannot guarantee how quickly power will be restored. It’s important to have an emergency plan in place to keep your equipment running.
Steps to consider
- Make a plan: Reach out to family or friends who have power during an outage to see who you can count on when the power is out.
- Consult your doctor or equipment provider: Get recommendations on backup options for your equipment.
- Use alternate power sources: Consider investing in a portable generator. Learn how to safely operate it in advance.
- Test backup batteries: Ensure battery-powered backups are functional and know how long they can sustain your equipment.
- Educate your support network: Teach family friends, or neighbors how to safely operate your life-sustaining devices if needed.
Take action today
Your medical support equipment is crucial during power outages, but it’s equally important to have a comprehensive emergency plan. Stay informed, stay prepared and ensure your safety by taking proactive steps.