Outages

Often different sides of the street are supplied power from separate connections off the mainline circuit. If a problem occurs with one of those connections those customers may lose power but people on another connection may still have power.

It is likely that the cause of your outage has been identified and the crew has been directed to proceed to the cause location to make repairs. If the AES Indiana crew finds that this location is not the primary or only cause of your outage, they will work their way back through the circuit to identify additional repair needs. Also, restoring power outages caused by storms starts with an assessment phase. During this phase, AES Indiana assigns specialists to travel around the city to find the causes behind outages. These findings are then reported though our Outage Management System so that crews, equipment and supplies can be dispatched correctly the first time to restore power as quickly as possible.

During storm restoration, AES Indiana crews have two objectives: to correct unsafe conditions and to restore your electricity as quickly as possible. As they work to repair damage, crews may need to clear branches and trees to maintain safe operating conditions and to restore service. Because of the urgent nature of this work, crews will not clean up debris caused by storms and other outages. Removal of the debris is the responsibility of the property owner. The Department of Public Works will pick up limbs that are wrapped in three-foot bundles on your regular heavy trash pick-up day.

Customers are responsible for repairs to the home's weatherhead, conduit, meter base and service line anchors. These repairs require the services of a licensed electrician. AES Indiana is responsible for repairs to the electric meter and the service line that runs from the pole to your house. If the overhead electric service line to your home appears damaged or broken, call AES Indiana at 317-261-8111 immediately.

If the weatherhead, conduit, meter base or service line anchors are damaged, call a licensed electrician. Above all, don't touch any of the equipment or limbs touching the equipment or try to make the repairs yourself.