New rates approved for AES Indiana customers
AES Indiana received approval from the Indiana Utility Regulatory Commission (IURC) to adjust customer rates to allow for ongoing investments in reliability, resiliency and improved customer experience.
Bill impact
How and when will this impact my bill?
Starting mid-May, a residential customer using 1,000 kWh a month will see an increase of approximately 7.2 percent or a little under $10. While the rate increase will vary among business customers, most small businesses can expect an increase in the 2-10 percent range.
AES Indiana’s residential rates continue to remain among the lowest of the investor-owned electric utilities in Indiana.
What are the benefits I will see from this rate increase?
Improved customer experience
- Residential customer late fees will be waived once every 12 months.
- Residential customer disconnections on Fridays, weekends and certain holidays will be eliminated.
- Updated disconnection practices, including a $0 remote disconnect fee, customer communications at least 30 days in advance of implementation.
Increased investments in vegetation management
- Vegetation (trees and branches) interfering with our overhead lines is the #1 leading cause of power outages for our customers, accounting for 30% of outages in our service territory last year. These outages cause you to be out of power longer because they are often lengthy and take more time to fix.
- Our team will remove the overhang by trimming trees and branches of 912 miles a year (¼ of the mileage within our service territory).
- Vegetation is the only asset that is constantly changing – trees continuously grow while our poles and lines don’t move.
- Having the capability to proactively manage vegetation will improve your reliability for years to come.
Greater support for low-income and Medical Alert customers
- Medical Alert / Medical Hold customers will have extended protection durations.
- AES Indiana will donate $50,000 to the Power of Change program and $50,000 to the Indiana Community Action Association.
How do I plan for this change?
Customers can use the AES Indiana Bill Calculator to estimate and plan for the impact on their bill based on expected electricity usage and the new base rates.
Bill calculator
How this rate change affects your bill
Enter the number of kilowatt-hours (kWh) usage from your most recent bill in the field below to estimate your monthly increase. (A kilowatt-hour is the unit of measurement for the amount of electricity used in a household. One kilowatt-hour is comparable to ten hours of TV-watching, or vacuuming for one hour.)
Please have your AES Indiana bill in front of you or log into your AES Indiana account to look at your most recent bill.
Step 1
What is your rate code?
Whether you receive a paper bill or pay online, your rate code is listed as a line item on your bill under the section called “Metered Electric and Other Services.” It appears under the label “Rate.” Common rate codes are 2- or 3- letter abbreviations, for example “RS.”
Step 2
What is your monthly kWh usage?
Whether you receive a paper bill or pay online, your monthly kilowatt-hours (kWh) usage is listed as a line item on your bill under the section called “Meter Reading Detail.” It is most commonly a 3- or 4-digit number (example: 1232) and it appears under the label, “Usage.” Use your most recent bill to get the most accurate increase estimate.
Your estimated increase*
Monthly Increase
$ 0.00
Daily Increase
$ 0.00
* Your estimated monthly increase total is only an estimate; the Indiana Utility Regulatory Commission is in the process of reviewing the rate increase request and the final increase amount has not been determined. This estimate includes the “kWh Usage” figure only; taxes are excluded.
If you are an AES Indiana commercial and industrial customer, please contact your account manager for details.
How to read your bill
Understanding your electric bill can help you better manage your energy usage and costs.
AES Indiana rate review FAQs
We continue to focus on providing safe, reliable, and sustainable energy solutions, while balancing the need to keep energy costs reasonable. Through this rate review request, we are making meaningful changes and improvements that will provide significant benefits to our customers. The most common frequently asked questions about the rate increase are below.
A rate review is a formal process that utilities file when customer rates no longer cover the cost of delivering reliable service. A modification in costs most often results from upgrading infrastructure or increased operations and maintenance expenses. AES Indiana constantly evaluates different facets of data to ensure we are providing our customers with reliable, sustainable and affordable energy. AES Indiana filed for this rate review June 28, 2023.
Starting mid-May, a residential customer using 1,000 kWh a month will see an increase of approximately 7.2 percent or a little under $10. While the rate increase will vary among business customers, most small businesses can expect an increase in the 2-10 percent range. AES Indiana’s residential rates continue to remain among the lowest of the investor-owned electric utilities in Indiana.
Customers can understand how to read bills and plan for the new impact based on expected electricity usage and the new base rates located at aesindiana.com/understand-your-bill.
Factors leading to this new review of rates include:
- Inflationary impacts on operations and maintenance expenses
- Investments in reliability and resiliency improvements
- Enhancements to our customer systems
While the impact on individual bills is determined by electric usage, you will see fluctuating prices due to the Fuel Adjustment Charge (FAC). These costs are evaluated every three months and the FAC is filed to account for the price of fuel and purchased power costs. The FAC does not result in any profit to AES Indiana and is strictly a pass-through cost. Base rates and rate changes are not affected by or related to the FAC.
Vegetation is the number one cause of outages in AES Indiana’s service territory. In 2023, approximately 30 percent of outages were caused by vegetation issues. Removing the overhang of branches is the first step to improving reliability. AES Indiana is taking even more preventative measures by proactively trimming trees on a data-driven cycle to help prevent tree and branch failures which, in turn, will improve the number of outages you see. Vegetation is the only asset that is constantly changing. Trees continuously grow while our poles and lines don’t move.
AES Indiana will introduce several customer benefits, including the elimination of residential customer disconnections on Fridays, weekends and certain holidays, increased investments in vegetation management and greater protections for customers with Medical Alerts.
We understand customers count on us to keep costs as low as possible and increasing bills can be a financial challenge for our customers. In 2022, we expanded assistance program information and developed a resource page on our website to include state and federal payment assistance options, applications and FAQs.
For more information, visit aesindiana.com/payment-assistance.
No. AES Indiana invests $2 million annually in charitable contributions in Central Indiana funded by AES Indiana shareholder dollars. AES Indiana does not pass on the cost of its community investments or advertising to customers.
How are you keeping customers informed?
1. Bookmark this page and check back frequently for updates
2. Follow us on our social media channels
3. Make sure your contact information in your online AES Indiana account is updated
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Log in to your online account
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Everything you need is located under “My Profile” on your account homepage. Ensure you have the best email address and phone number on file. Click on “Alerts & Notifications” to update your preferences on how you want to be notified (email, text and / or call)
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