IPL cautions customers about utility billing payment scams

February 17, 2017

INDIANAPOLIS, Ind. — Indianapolis Power & Light Company (IPL), a subsidiary of The AES Corporation (NYSE: AES), has received numerous reports about payment scams targeting our customers. Reports show they’ve been contacted by someone claiming to represent IPL and indicating that their electric service would be disconnected if they did not immediately provide payment.  

IPL would like to remind customers of our process for requesting and receiving customer information for billing purposes:

  • IPL does not require nor recommend a specific payment method or type. We offer a variety of payment and billing options, which can be found online at IPLpower.com.
     
  • If IPL does call a customer, our representative will have specific and accurate information related to the customer’s billing account.
     
  • IPL also reminds customers to not provide personal information or comply with requests for payment unless they are confident with whom they are speaking to. Customers are asked to notify IPL if they receive a call and are unsure that the caller is truly an IPL employee. Please call IPL at 317.261.8222 if you’re a residential customer or 317.261.8444 if you’re a business customer to verify any questions you may have related to IPL bill payment and collection.
     

Additional tips for spotting a billing payment scam can be found by visiting www.in.gov./oucc. If you suspect you have been impacted by a scam, please call your local police department’s non-emergency number immediately to report it. Please share this information with friends and colleagues who could potentially become victims of these scams.

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About Indianapolis Power & Light Company and AES.
Indianapolis Power & Light Company (IPL), an AES Company, provides retail electric service to more than 490,000 residential, commercial and industrial customers in Indianapolis, as well as portions of other Central Indiana communities surrounding Marion County. During its long history, IPL has supplied its customers with some of the lowest-cost, most reliable power in the country. For more information about the company, please visit www.IPLpower.com or connect with us at www.twitter.com/IPLpower, www.facebook.com/IPLpower or www.linkedin.com/company/IPLpower.

The AES Corporation (NYSE: AES) is a Fortune 200 global power company. We provide affordable, sustainable energy to 17 countries through our diverse portfolio of distribution businesses as well as thermal and renewable generation facilities. Our workforce of 21,000 people is committed to operational excellence and meeting the world’s changing power needs. AES’ 2015 revenues were $37 billion in total assets. To learn more, please visit www.aes.com. Follow AES on Twitter @TheAESCorp.

Media Contact:
Claire Dalton
Indianapolis Power & Light Company
Office: 317.829.7737, Media Hotline: 317.261.5905
claire.dalton@aes.com