IPL cautions customers about bill payment scams

October 19, 2018

INDIANAPOLIS, Ind. — Indianapolis Power & Light Company (IPL), has received an increase in reports about payment scams primarily targeting business customers. Customers reported they’ve been contacted by someone claiming to represent IPL and indicating that electric service would be disconnected if immediate payment was not provided.

IPL would like to remind customers of our process for requesting and receiving customer information for billing purposes:

IPL does not require nor recommend a specific payment method or type. We offer a variety of payment options, which can be found online at IPLpower.com/paymybill.
If IPL does call a customer, our representative will have specific and accurate information related to the customer’s billing account.
Never provide personal information or comply with requests for payment unless you are confident with whom you’re speaking to. Customers are asked to notify IPL if they receive a call and are unsure that the caller is truly an IPL employee. Please call IPL at 317.261.8444 if you’re a business customer or 317.261.8222 if you’re a residential customer to verify any questions you may have related to IPL bill payment and collection.

If you suspect you have been impacted by a scam, please call your local police department’s non-emergency number immediately to report it. Additionally, please share this information with friends, neighbors, and loved ones who could potentially become susceptible to utility scams.

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About Indianapolis Power & Light Company and AES

Indianapolis Power & Light Company (IPL), an AES Company, provides retail electric service to more than 490,000 residential, commercial and industrial customers in Indianapolis, as well as portions of other Central Indiana communities surrounding Marion County. During its long history, IPL has supplied its customers with some of the lowest-cost, most reliable power in the country. For more information about the company, please visit www.IPLpower.com or connect with us at www.twitter.com/IPLpower, www.facebook.com/IPLpower or www.linkedin.com/company/IPLpower.

The AES Corporation (NYSE: AES) is a Fortune 500 global power company. We provide affordable, sustainable energy to 15 countries through our diverse portfolio of distribution businesses as well as thermal and renewable generation facilities. Our workforce is committed to operational excellence and meeting the world’s changing power needs. Our 2017 revenues were $11 billion and we own and manage $33 billion in total assets. To learn more, please visit www.aes.com. Follow AES on Twitter @TheAESCorp.

Media Contact:
IPL Media Team
317.261.5605