Utility winter moratorium ends Saturday, March 15.
AES Indiana offers customers payment assistance as winter moratorium comes to an end
March 14, 2025
AES Indiana is reminding customers of payment assistance plans as the utility winter moratorium comes to an end tomorrow, March 15.
Every year, the state’s winter moratorium runs from December 1 through March 15. During that time, Indiana law prevents utilities from disconnecting service if the customer receives or qualifies for financial assistance from the Energy Assistance Program (EAP). The winter moratorium is designed to help keep Hoosiers warm during the colder months while providing customized solutions so customers can pay their energy bills. Eligible customers should apply to the program at a local EAP intake office and provide their utility with written proof of assistance.
Additionally, AES Indiana is scheduled to resume disconnections for nonpayment this month. Customers have not been disconnected for non-pay for more than a year, and have been offered extended payment options including 3, 6, 9 and 12-month payment plans. You can sign up for one of these plans by calling our customer care team at 317-261-8222. Customers current on their payment plans will not be eligible for disconnection.
Customers can also stay on track with their utility bills by utilizing a variety of programs if eligible, including:
- Energy Assistance Program is a government program that runs through April 14, 2025. Customers must meet the income guidelines to qualify.
- Winter Assistance Fund runs through May 31, 2025 for Marion County residents, and customers must meet the income guidelines to qualify. The Winter Assistance Fund helps those who cannot afford their entire electric bill but do not qualify for the government's Energy Assistance Program.
- Power of Change is AES Indiana's $150,000 emergency relief fund that is available thanks to donations from AES Indiana, corporate partners and customers. The program is designed to help income-qualified customers with a one-time grant to assist with electric bill payments. The program received a boost from a contribution of $50,000 from Audiochuck, an Indianapolis-based media company known worldwide for its #1 true crime podcast, Crime Junkie.
For more information and to apply for assistance programs, visit aesindiana.com/payment-assistance.
Understanding energy usage can help customers better manage their monthly bill. AES Indiana offers several energy efficiency programs for its customers.
- Weatherization & in-home assessment – Customers who meet income requirements can receive free in-home energy assessments and home upgrades that can help decrease your energy bills. If you do not qualify for the in-home assessment, all AES Indiana customers qualify for virtual home assessments, regardless of income.
- AES Indiana Marketplace – Shop for hundreds of energy efficient products for your home that could help reduce your energy usage.
- Home improvement rebates & discounts – AES Indiana offers rebates and discounts on select home improvement upgrades like heating and cooling tune-ups or an upgrade to your attic insulation.
Customers can learn about the programs, resources and tips to lower their AES Indiana bill by visiting aesindiana.com/your-home.
About AES Indiana
AES Indiana, an AES Company, provides retail electric service to more than 530,000 residential, commercial and industrial customers in Indianapolis, as well as portions of other Central Indiana communities surrounding Marion County. During its long history, AES Indiana has supplied its customers with some of the lowest-cost, most reliable power in the country. For more information about the company, please Connect with AES Indiana on X, Facebook and LinkedIn. For more information about how AES Indiana is accelerating the future of energy, visit aesindiana.com.