AES Indiana joins nationwide effort to educate customers on utility scams

November 15, 2023

AES Indiana, a subsidiary of The AES Corporation (NYSE: AES), Edison Electric Institute (EEI) and Utilities United Against Scams (UUAS) are proud to support the eighth annual Utility Scam Awareness Day. The advocacy campaign launches today and highlights more than 140 electric, water and natural gas utilities and their trade associations to raise awareness of common utility scams. Additionally, with the holiday season we encourage customers to be extra cautious to protect themselves against scams. 

One of the most common types of utility scams involves customers receiving unsolicited calls, texts, emails, and in-person communications by an individual claiming to represent the utility. Scammers can be convincing and often target those who are most vulnerable, including senior citizens and low-income communities. They also target small business owners during busy customer service hours. 

Signs of a potential scam: 

  • Threat to disconnect: Scammers may aggressively demand immediate payment for an alleged past due bill. 
  • Refund or rebate offers: Scammers may say the utility company overbilled you and owes you a refund, or you are entitled to a rebate. 
  • Request for immediate payment: Scammers may instruct a customer to make an immediate payment or purchase a prepaid card then call them back to make a bill payment. 

With the right information, customers can learn to detect and report these predatory scams. AES Indiana would like to remind customers of our process for requesting and receiving customer information for billing purposes. 

  • If AES Indiana does call a customer, our representative will have specific and accurate information related to the customer's billing and account. 
  • AES Indiana does not require or strongly recommend a specific payment method or type. We offer a variety of payment options so customers can select the one that best suits them. 
  • Customers are asked to notify AES Indiana if they receive a call and are unsure that the caller is an AES Indiana employee. Residential customers can call 317-261-8222 to verify any questions you may have related to bill payment. 
  • Enroll in MyAES for convenient, secure online access to your account to check payment and balance status and other benefits. 

If you suspect you have been impacted by a scam, please call your local police department's non-emergency number immediately to report it. Please be aware that this is an industry-wide problem that has affected many utilities across the country. AES Indiana is working with authorities to stop this unauthorized activity.  

Learn more at aesindiana.com/bill-payment-scams 

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About AES Indiana 

AES Indiana, an AES Company, provides retail electric service to more than 500,000 residential, commercial and industrial customers in Indianapolis, as well as portions of other Central Indiana communities surrounding Marion County. During its long history, AES Indiana has supplied its customers with some of the lowest-cost, most reliable power in the country. For more information about the company, please Connect with AES Indiana on X (formerly Twitter), Facebook, Instagram and LinkedIn. For more information about AES Indiana is accelerating the future of energy, visit aesindiana.com/hellofuture.